Compensation for denied boarding​

 

If you are denied boarding on a flight, you may be entitled to compensation under EU Regulation 261/2004. The amount of compensation depends on the length of the flight and the delay experienced in reaching your final destination. Compensation amounts are as follows:

 

All flights 1500 km or shorter:

• EUR 125 if you are offered an alternative flight that gets you to your final destination within 2 hours of the scheduled arrival time of the original flight.

• EUR 250 if you arrive more than 2 hours after the scheduled arrival time of the original flight.

All intra-Community flights* over 1500 km or all other flights between 1500 and 3500 km:

• EUR 200 if you are offered an alternative flight that gets you to your final destination within 3 hours of the scheduled arrival time of the original flight.

• EUR 400 if you arrive more than 3 hours after the scheduled arrival time of the original flight.

All flights not covered by the above categories:

• EUR 300 if you are offered an alternative flight that gets you to your final destination within 4 hours of the scheduled arrival time of the original flight.

• EUR 600 if you arrive more than 4 hours after the scheduled arrival time of the original flight.

​

When are you not entitled to compensation?

Compensation does not apply if:

• You volunteered to give up your seat in exchange for benefits.

• There are reasonable grounds to deny boarding, such as reasons of health, safety, or security, or inadequate travel documentation.

• Note that EU Regulation 261/2004 does not apply to journeys that both originate and end outside of the EU, for example, a journey that begins in the USA or Canada and ends in the Faroe Islands or Greenland, even if there’s a transfer in Iceland.

​

*Intra-Community flights refer to flights within the European Union (EU) and also include countries that are part of the European Economic Area (EEA), such as Norway, Iceland, and Liechtenstein. This means that flights between these countries, as well as flights from these countries to the EU, are covered under the same passenger rights regulations. Additionally, flights from outside the EU and EEA to an EU or EEA member state are also protected if operated by an EU or EEA airline.