Compensation for delays​​

 

If your flight is delayed, you may be entitled to compensation under EU Regulation 261/2004.
The compensation amount depends on the flight distance and rebooking options.

 

All flights 1500 km or shorter:

• EUR 250 if you are delayed by 3 hours or more.

All intra-Community flights over 1500 km or all other flights between 1500 and 3500 km:

• EUR 400 if you are delayed by 3 hours or more.

All flights not covered by the above categories:

• EUR 300 if you are delayed by between 3 and 4 hours.

• EUR 600 if you are delayed by 4 hours or more.

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When are you not entitled to compensation?

• Compensation does not apply if the delay is caused by extraordinary circumstances such as severe weather, strikes, or other situations that could not have been avoided even with all reasonable measures.

• Note that EU Regulation 261/2004 does not apply to journeys that both originate and end outside of the EU, for example, a journey that begins in the USA or Canada and ends in the Faroe Islands or Greenland, even if there’s a transfer in Iceland.

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*Intra-Community flights refer to flights within the European Union (EU) and also include countries that are part of the European Economic Area (EEA), such as Norway, Iceland, and Liechtenstein. This means that flights between these countries, as well as flights from these countries to the EU, are covered under the same passenger rights regulations. Additionally, flights from outside the EU and EEA to an EU or EEA member state are also protected if operated by an EU or EEA airline.