Compensation for cancellations
If your flight is canceled, you may be entitled to compensation under EU Regulation 261/2004. The amount of compensation depends on the distance of the canceled flight and the rebooking options provided to the passenger.
All flights 1500 km or shorter:
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EUR 250 if you arrive more than 2 hours after the scheduled arrival time of the canceled flight.
All intra-Community flights* over 1500 km or all other flights between 1500 and 3500 km:
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EUR 200 if you are offered an alternative flight that gets you to your final destination within 2 to 3 hours of the scheduled arrival time of the canceled flight.
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EUR 400 if you arrive more than 3 hours after the scheduled arrival time of the canceled flight.
All flights not covered by the above categories:
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EUR 300 if you are offered an alternative flight that gets you to your final destination within 3 to 4 hours of the scheduled arrival time of the canceled flight.
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EUR 600 if you arrive more than 4 hours after the scheduled arrival time of the canceled flight.
When are you not entitled to compensation?
Compensation does not apply:
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If you are informed of the cancellation at least two weeks before departure.
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If you are informed of the cancellation between two weeks and seven days before departure and you are offered re-routing that allows you to depart no more than two hours before the original time and reach your final destination less than four hours after the original arrival time.
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If you are informed of the cancellation less than seven days before departure and you are offered re-routing that allows you to depart no more than one hour before the original time and reach your final destination less than two hours after the original arrival time.
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In cases of cancellation due to extraordinary circumstances, such as severe weather or strikes, which could not have been avoided even with all reasonable measures, no compensation is provided.
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Note that EU Regulation 261/2004 does not apply to journeys that both originate and end outside of the EU, for example, a journey that begins in the USA or Canada and ends in the Faroe Islands or Greenland, even if there’s a transfer in Iceland.
*Intra-Community flights refer to flights within the European Union (EU) and also include countries that are part of the European Economic Area (EEA), such as Norway, Iceland, and Liechtenstein. This means that flights between these countries, as well as flights from these countries to the EU, are covered under the same passenger rights regulations. Additionally, flights from outside the EU and EEA to an EU or EEA member state are also protected if operated by an EU or EEA airline.