Privacy Policy
Last updated: May 2026
1. Who we are
FlugHjálp is an Iceland-based flight compensation service and official AirHelp affiliate partner. We help passengers understand their rights and connect them with AirHelp to pursue compensation claims under EU Regulation 261/2004.
When you use this website, FlugHjálp ("we", "us", "our") is the data controller for any personal information you provide.
2. What information we collect
We collect information when you interact with our website, including:
Name, email address, and contact details if you reach out to us directly
Flight information you provide when using our compensation tools
Usage data such as pages visited, time spent on site, and device type (collected via cookies and analytics tools)
3. How we use your information
We use your information to:
Help you understand your eligibility for flight compensation
Connect you with AirHelp to process your claim
Respond to any enquiries you send us
Improve our website and user experience
We do not sell your personal data to third parties.
4. Sharing your data with AirHelp
When you click through to AirHelp's claim form, you are entering AirHelp's platform and their own privacy policy applies. AirHelp will process your personal data as an independent data controller to handle your compensation claim. We encourage you to review AirHelp's Privacy Policy at airhelp.com/en/privacy-policy before submitting your claim.
5. Cookies
Our website uses cookies to analyse traffic and improve your experience. You can control cookie settings through your browser. By continuing to use our site, you consent to our use of cookies.
6. Data retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
7. Your rights
Under GDPR you have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict how we process your data
Lodge a complaint with a supervisory authority
To exercise any of these rights, contact us at: flughjalp@gmail.com
8. Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date.
9. Contact
If you have any questions about this privacy policy, please contact us at:
FlugHjálp · Iceland